Carrefour Launches Kenya’s First 24/7 Grocery Delivery Service
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Carrefour, operated in Kenya by Majid Al Futtaim, has introduced the country’s first-ever 24/7 express grocery delivery service, providing customers in Nairobi, Diani, and Nyali with round-the-clock access to essential items.
The service, available through the Carrefour app, allows customers to shop for over 15,000 products between 9:00 p.m. and 8:00 a.m., with deliveries completed within 60 to 90 minutes at no additional cost.
Meeting the Demand for Convenience
Commenting on the launch, Christophe Orcet, Regional Director – East Africa, Majid Al Futtaim Retail, stated:
“At Majid Al Futtaim, we are committed to innovating to meet our customers’ evolving needs. The increasing demand for convenience in today’s fast-paced world requires brands to offer seamless digital experiences. Carrefour’s 24/7 delivery service is a direct response to high customer demand for late-night shopping options, reinforcing our commitment to providing convenient, on-demand access to a wide range of products at affordable prices.”
Since its e-commerce launch in 2020, Carrefour has expanded its delivery radius and customer base, continuously enhancing its app to improve the shopping experience. Notable features include:
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Wishlist for easy tracking of preferred items
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‘Buy Again’ tab, a shopper favorite for quick reordering
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Enhanced checkout process, allowing customers to add extra items without leaving the page
Carrefour’s commitment to digital transformation has earned industry recognition. In 2024, the Carrefour app received the “Best Mobile Initiative Award” at the eCommerce Day East Africa event, highlighting its focus on innovation, competitive pricing, and community impact.
By pioneering 24/7 grocery delivery, Carrefour continues to set new standards for retail convenience in Kenya, ensuring customers can shop whenever they need—day or night.
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