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A Nairobi woman is voicing her frustration after receiving a sudden eviction notice in response to her complaints about the poor condition of her apartment.
Charity, a tenant at Faith Apartment in Imara Daima, expressed concerns about ongoing water outages lasting up to three weeks with the property management company, Capital Care Homes.
In an interview with Topewskenya, she emphasized the lack of substantial communication from management regarding the persistent water issues.
Instead of addressing her complaints, Charity revealed that she and three other tenants were instructed to vacate their homes.
“We haven’t had water for weeks, and management has provided no meaningful updates. The on-site representative is rude, and the apartment has become a health hazard, dirty and rodent-infested. Buying water is costly, and instead of resolving our concerns, they served us eviction notices when we spoke up,” she stated.
According to the eviction notice obtained by this publication, Charity is required to leave by October 31.
She further noted that attempts to resolve the issue have been thwarted by the caretaker. “The caretaker refuses to listen to us and is very rude when we approach him.
He has restricted the apartment’s WhatsApp group settings, allowing only admins to post messages. We are frustrated, and he has blocked our attempts to contact the property owner to discuss our concerns.
Families with children are at risk of health issues, and by the 10th, they’ll pressure us to pay rent,” Charity added.
In response to these claims, Joel from Capital Care Homes acknowledged the water issue and stated that they are working to resolve it. However, he denied that the four tenants were asked to leave due to their complaints.
Joel explained that the apartment’s owner wants his daughter to move into one of the units, which necessitated the eviction of one tenant.
Charity dismissed Joel’s defense as malicious, questioning why four tenants would be asked to leave if only one was needed.
“Is the owner going to stay in four apartments?” she asked. Additionally, she refuted Joel’s claim that the water issue is widespread, insisting that neighboring homes have a consistent water supply.
Many other tenants have also complained about the situation, echoing her concerns.
